Welcome to MINDFUL RECYCLING LLC. To protect your rights and ensure a positive shopping experience, we have established the following refund and return policy. Please read this policy carefully before making a purchase.
I. 30-Day Return Policy
We offer a return service within 30 days of the date you receive your item(s).
If you are not satisfied with your purchase, you may request a return or exchange within 30 days of receipt.
Return requests made after the 30-day period cannot be accepted.
II. Return Conditions
Items submitted for return must meet the following conditions:
The item is unused;
The original packaging remains intact;
The item is free from damage, contamination, or unauthorized modification;
All accessories, manuals, and free gifts (if applicable) are included;
A valid order number or proof of purchase can be provided.
The following items are not eligible for return:
Items that have been used;
Items rendered unsuitable for resale due to use;
Items damaged by the customer;
Items not purchased from our store;
Items beyond the return period.
III. Returns Due to Quality Issues
If the item you receive falls into any of the following categories:
Damaged item;
Manufacturing defect;
Incorrect item received;
Item significantly differs from the order;
Please contact customer service as soon as possible after receipt and provide relevant photos or videos as proof.
Once a quality issue is verified:
✅ Return shipping costs will be covered by MINDFUL RECYCLING LLC;
✅ A refund or exchange can be arranged based on the customer’s preference.
IV. Returns Not Due to Quality Issues
If you request a return for personal reasons—including but not limited to:
Dislike of the product;
Purchased the wrong item;
Incorrect size or specification selected;
No longer needed;
You may apply for a return provided the item meets the return conditions.
For such returns:
✅ The buyer is responsible for return shipping costs;
✅ Original shipping fees (if applicable) are non-refundable.
V. Exchange Policy
If you wish to exchange an item, please contact us within 30 days of receipt.
Exchange requests must meet the following conditions:
The item meets the return conditions;
The item is in stock;
Valid order information is provided. Once the request is approved, we will arrange the exchange after receiving the returned item.
If there is a price difference between the original item and the replacement, the customer will be required to pay the difference or receive a partial refund, depending on the specific circumstances.
VI. Return Application Process
Step 1: Submit Application
Please contact customer service via the following method:
Email: [email protected]
Please provide:
Order number;
Purchaser’s name;
Contact email;
Reason for return;
Photos of the item (if related to quality issues).
Step 2: Application Review
Customer service will review the application and respond with a resolution plan within 1–3 business days of receipt.
Items sent back without prior authorization may not be accepted.
Step 3: Return the Item
Once approved, please return the item according to the instructions provided by customer service.
Return Address: 5954 NEWCOMB ST，SN BERNRDNO CA 92404
Please keep the tracking number for your records to check the return status.
VII. Refund Processing Time
Upon receiving the returned item, we will inspect and verify it.
For orders eligible for a refund:
The refund review will be completed within 3–5 business days of receiving the return;
The refund will be issued via the original payment method;
The actual time it takes for funds to appear in your account may vary depending on bank or payment processor processing times.
You will receive a notification email once the refund has been processed.
VIII. Refund Scope
The refund amount typically includes:
The purchase price of the item;
The following fees are generally non-refundable:
Return shipping costs for returns not caused by quality issues;
Fees associated with services already rendered (if applicable).
IX. Order Cancellation
If the order has not yet shipped, you may contact customer service to request a cancellation.
If the order has already shipped, the return process must be followed in accordance with this return policy.
MINDFUL RECYCLING LLC is committed to providing high-quality products and services. We handle every return, exchange, and refund request with care to ensure your shopping rights are protected.